Answers to common questions about ordering, shipping and returns. If you don't see your question here, send us a message through our Contact & Support form.

Ordering & Checkout

How do I place an order?

Choose a product, select your color and size, then tap Add to cart. When you're ready, open your cart and continue to checkout.

Is checkout secure? Which payment options do you accept?

Yes. All orders are processed through Shopify's secure checkout. Available payment options, such as major cards and express options like Shop Pay, PayPal or Google Pay, are shown at checkout.

Production & Fulfillment

Why does my order need production time?

Every item is made to order for you by our print partner after you purchase. Production usually takes 2–5 business days before your order ships.

Shipping & Delivery

How long will my order take to arrive?

After production (about 2–5 business days), standard US shipping usually takes about 3–4 business days, and Express about 1–3. Most US orders arrive within about 5–9 business days in total. These are estimates, not guarantees, and can be affected by holidays, weather and carrier delays.

How much does shipping cost?

Shipping options and costs are calculated and shown at checkout before you pay. See our shipping policy for details.

Order Tracking

How do I track my order?

When your order ships, you will receive an email with a tracking number so you can follow your package to delivery.

Returns & Exchanges

What is your return policy?

You may request a return within 30 days of receiving your order. Items must be unworn, unused and in their original condition, with tags attached and in the original packaging, and proof of purchase is required. Personalized products, final sale items and gift cards are not eligible for return. Our standard made-to-order designs are not personalized, so they follow this 30-day policy.

How do I start a return?

Submit a return request with your order number and reason through our Contact & Support form. Once approved, we'll send step-by-step instructions. Items returned without prior approval cannot be accepted. Approved refunds are issued to the original payment method within 10 business days. Read the full refund policy.

Can I exchange for a different size?

Because every item is made to order, we don't hold stock for direct swaps. The quickest option is to return the original item and place a new order once your return has been approved.

What if my item arrives damaged or incorrect?

Please inspect your order when it arrives. If anything is damaged, defective or incorrect, contact us through our Contact & Support form so we can resolve it promptly.

Sizing & Care

How do I find my size?

Check our size guide before ordering. Sizes and colors available for each product are shown on its product page.

How should I care for my apparel?

See our care instructions to help your prints last.

Customer Support

How do I contact you?

Use our Contact & Support form and include your order number if your question is about an order. Our team typically responds within 1 to 2 business days.